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Frequently asked questions

Can I track my order?
Yes, you can! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Where do you source your coffee beans?
We handpick our coffee beans from a range of ethically-sourced, sustainable farms around the world, ensuring premium quality and rich flavors in every brew.
How do I store my coffee for the best freshness?
For optimal freshness, store your coffee beans in an airtight container at room temperature, away from direct sunlight. We recommend grinding just before brewing to maintain maximum flavor.
Can I find Cozy Café products in any physical stores?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain to your safe senders list.
What products does Cozy Café offer?
Cozy Café offers a curated collection of coffee blends, coffee equipments and more, all designed to bring the café ambiance right to your home.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other select online payment gateways.
What is your return policy?
If you're not completely satisfied with your purchase, you can return the product within 30 days of receipt. Please ensure the product is unused and in its original packaging. Refer to our Returns & Exchanges policy for more details.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
How can I get in touch with customer service?
We're here to assist you! You can reach our customer support team by visiting our Contact Us page. We'll get back to you as soon as possible to help with any questions or concerns.
How can I stay updated with the latest from Cozy Café?
We'd love to have you as part of our Cozy Café family! Subscribe to our newsletter for updates, exclusive offers, and stories. You can also follow us on our social media channels for the latest news and promotions. If your question isn't answered here, please don't hesitate to contact us. We're here to help and make your experience with Cozy Café delightful.